Shipping policy

Thank you for shopping with Pohalo! We are dedicated to getting your aesthetic finds to you as quickly and safely as possible. Below are the details of our shipping process.

1. Order Processing Time

All orders are processed within 1 business day. Orders are not shipped or delivered on public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Methods & Delivery Timeframes
We partner with reliable courier services to ensure your package reaches you in perfect condition. Estimated delivery times are as follows:
Standard Shipping: 5-7 business days
*Note: Delivery times are estimates and may vary based on your location and courier availability.

3. Shipping Costs
Domestic Orders: We offer FREE SHIPPING on all orders.

4. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email/SMS once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 HOURS.

5. International Shipping
Currently, we DO NOT ship internationally.

6. Delivery Issues & Delays
Incorrect Address: Please ensure your shipping address is correct. We are not responsible for deliveries to incorrect addresses provided by the customer.

Damages: If you receive your order damaged, please contact us at pohaloshop@gmail.com within 24 hours of delivery with photos of the packaging and the damaged items.

Delays: While we aim for on-time delivery, external factors like weather or carrier delays are
outside of our control. We appreciate your patience in such instances.

Questions? Contact us at pohaloshop@gmail.com
Pohalo | Pune, Maharashtra, India