Refund policy

Our Core Policy: At Pohalo, each piece is curated with care. To maintain hygiene and quality standards for our accessories, we do not accept returns unless the product has reached the customer in a damaged condition.

Returns & Exchange Policy

At Pohalo, each box is a curated experience. Due to the nature of our products and strict hygiene standards, all sales are final. We do not offer returns or refunds for the gift boxes.

We only provide exchanges for specific items within a box if they arrive damaged.

1. Exchange-Only Policy (Damaged Goods)

We do not accept returns or provide refunds for the "whole box" under any circumstances. If an individual item within your box is physically damaged or has a manufacturing defect, we will replace that specific item.

2. Eligibility Requirements

An exchange for a damaged item will only be processed if:

• The item is unused and in its original packaging.

• Mandatory: You provide a clear unboxing video.

• The damage is reported to pohaloshop@gmail.com within 24–48 hours of delivery.

3. How it Works

1. Report: Email us your Order Number and the Unboxing Video.

2. Verification: Once the damage is verified, we will ship a replacement for that specific item at no extra cost.

3. Availability: If the specific item is out of stock, we will offer a replacement of equal value or a store credit for a future purchase. We do not issue cash or bank refunds.

4. Non-Exchangeable Items

The following items are strictly non-exchangeable unless there is a clear manufacturing defect:

• Items purchased during sales or using promotional codes.

5. Shipping

Pohalo will bear the shipping cost for sending out the replacement item. If a reverse pickup of the damaged item is required, we will coordinate that with our courier partners.

Pohalo | Pune, Maharashtra